Five steps. One team. One contract.
Crown’s process is designed for owners who don’t want to manage five separate contractors. From the first showroom consultation through the final punch list, the same team is responsible for the project.
From the first conversation to the final touch-up.
Discovery & consultation
Showroom visit or in-home consultation. Scope, finish tier, budget, and timeline expectations established before any commitment. Free, no obligation, typically 60–90 minutes.
Design & proposal
Design rendering or layout sketch, material selection summary, and a detailed written proposal — scope, schedule, line-item pricing, and contract terms. Typically 1–3 weeks.
Selection & contract
Final material and finish selections at the showroom. Contract signed, deposit collected, schedule locked, lead-time tracking begins. Custom orders typically 4–10 weeks.
Build & install
Installation by Crown’s licensed team. Daily updates, weekly site walks, change-order discipline, and permit coordination through finish. Single point of contact throughout.
Walkthrough & closeout
Final walkthrough, punch list, touch-ups, warranty handoff, manufacturer registration, and the closeout documentation owners actually need for resale or insurance.
One accountable principal. No handoffs.
In the traditional model, a salesperson signs the contract and then disappears — replaced by a project manager you’ve never met, sometimes a different installer for each trade. Crown’s model is the opposite: the principal who scopes the project is the same principal who closes it out.
No salespeople disappearing after contract
The person who scopes your project is the person who runs it through punch list.
No finger-pointing between trades
When countertops, cabinets, flooring, and tile are all under one contract, accountability is unambiguous.
No homeowner-led coordination
Crown sequences trades, manages lead times, and keeps the schedule moving — so you don’t become the project manager.
Ready to start a project?
The five-step process starts with a single, free showroom consultation.